Terms of service

OVERVIEW

Welcome to staycovered-europe! The terms “we”, “us” and “our” refer to staycovered-europe. staycovered-europe operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). staycovered-europe uses the Shopify platform, which enables us to provide you with the Services.

The terms and conditions set out below, together with the policies referenced therein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

ARTICLE 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you represent that you have reached the legal age of majority in your state or province of residence and you give us your consent to allow your minor children to use the Services on devices that you own, purchase or manage.

In order to use the Services, including to access or browse our online stores or to purchase any of the products or services we offer, you may be required to provide certain information, such as your email address and your billing, payment and shipping information. You represent and warrant that all information you provide in our stores is accurate, current and complete, and that you have all necessary rights to provide such information.

You are solely responsible for the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign or license your account to any other person.

ARTICLE 2 – OUR PRODUCTS

We have made every effort to accurately display our products and services in our online stores. Please note, however, that the colors or appearance of products may differ from what is displayed on your screen due to the type of device you use to access the store, as well as its settings and configuration.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to what is displayed or rendered in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

ARTICLE 3 – ORDERS

When you place an order, you are making an offer to purchase. staycovered-europe reserves the right to accept or reject your order for any reason, at its discretion. Your order will only be deemed accepted once it has been confirmed in writing by staycovered-europe. We must receive and process your payment before your order is validated. Please carefully review your order before submitting it, as staycovered-europe may not be able to accept cancellation requests once the order has been confirmed. If your order is rejected, modified or cancelled, we will attempt to contact you using the email address, billing address and/or telephone number provided when placing the order.

Your purchases are subject to the return or exchange terms set out in our Refund Policy.

You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.

ARTICLE 4 – PRICING AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be indicated in your order confirmation email. Unless expressly stated otherwise, the prices displayed do not include taxes, shipping costs, handling fees, customs duties or import charges.

Prices displayed in our online stores may differ from those offered in our physical stores or on other online platforms operated by third parties. From time to time, we may offer promotions relating to our Services that may affect pricing and that are governed by terms and conditions separate from these Terms. In the event of any conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as necessary.

You represent and warrant that: (i) your credit card information is accurate, correct and complete; (ii) you are authorized to use such card for the purchase; (iii) the charges incurred will be honored by your card issuer; and (iv) you will pay the charges incurred at the displayed prices, including shipping and handling charges and all applicable taxes.

ARTICLE 5 – SHIPPING AND DELIVERY

We cannot be held liable for delivery or shipping delays. All delivery times provided are estimates and are not guaranteed. We disclaim all liability for delays caused by carriers, customs formalities or any event beyond our control. Once the products are handed over to the carrier, ownership and the risk of loss pass to you.

ARTICLE 6 – INTELLECTUAL PROPERTY

Our Services, including, without limitation, all registered trademarks, trademarks, text, displays, images, graphics, product reviews, videos and audio content, as well as their design, selection and arrangement, are the exclusive property of staycovered-europe, its affiliates or licensors. They are protected by U.S. and foreign patent, copyright and intellectual property laws.

These Terms authorize you to use the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material available through the Services without our prior written consent. Unless expressly provided otherwise in these Terms, nothing shall be construed as granting you a license or any other right in or to any patent, trademark, copyright or other intellectual property of staycovered-europe, Shopify or any third party. Any unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by staycovered-europe.

The names, logos, product and service names, designs and slogans of staycovered-europe are trademarks of staycovered-europe, its affiliates or licensors. You may not use them without the prior written permission of staycovered-europe. The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are the trademarks of their respective owners.

ARTICLE 7 – OPTIONAL TOOLS

You may be provided with access to third-party customer tools through the Services, which we neither monitor nor have any control over or ability to contribute to.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement by us. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Your use of optional tools offered through the website is entirely at your own risk and discretion. You are responsible for ensuring that you are familiar with and agree to the terms applicable to such tools, as established by the relevant third-party provider or providers.

We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall be considered an integral part of the Services and shall be subject to these Terms of Service.

ARTICLE 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including integrated third-party features. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.

We disclaim all liability for any harm or damage related to your access to third-party websites or to the purchase or use of products, services, resources or content on such websites. We encourage you to carefully review third-party policies and practices and ensure that you understand them before entering into any transaction. Claims, complaints, concerns or questions regarding third-party products and services should be directed to the relevant third party.

ARTICLE 9 – RELATIONSHIP WITH SHOPIFY

staycovered-europe is powered by Shopify, which enables us to provide you with the Services. However, any sale or purchase made through our Store is made directly with staycovered-europe. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and staycovered-europe, including any damage, injury or loss arising from products or services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages or liability arising out of or relating to your purchase and transaction with staycovered-europe.

ARTICLE 10 – PRIVACY POLICY

All personal information that we collect through the Services is subject to our Privacy Policy, available here, and certain personal information may also be subject to Shopify’s Privacy Policy, available [here](https://www.shopify.com/legal/privacy/app-users). By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services. Information that you submit through the Services will be transmitted and shared with Shopify, as well as with third parties that may be located in countries other than the country in which you reside, in order to provide you with the Services. Please refer to our Privacy Policy [LINK] for further details about how we, Shopify and our partners use your personal information.

ARTICLE 11 – FEEDBACK

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable and non-exclusive license to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, provide, evaluate, improve and promote the Services and to fulfill our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with the submission of your Feedback; and (iii) your Feedback complies with these Terms. We are and shall be under no obligation: (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but are under no obligation to, monitor, edit or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene or otherwise objectionable, or that infringes any party’s intellectual property rights or these Terms of Service.

You agree that your Feedback will not infringe any third-party rights, including copyright, trademark, data protection, rights of personality or other personal or proprietary rights. You further agree that your Feedback will not contain any defamatory, unlawful, abusive or obscene material, or any computer virus or malware that could affect the operation of the Services or any related website. You may not use a false email address, impersonate another person or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We assume no responsibility and shall not be liable for any Feedback posted by you or any third party.

ARTICLE 12 – ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain information that includes typographical errors, inaccuracies or omissions, including with respect to product descriptions, pricing, promotions, offers, shipping charges, transit times or product availability. We reserve the right to correct any error, inaccuracy or omission, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.

ARTICLE 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) in violation of any international, federal, provincial, state or local regulation, rule or law; (c) in a manner that infringes the intellectual property rights of staycovered-europe, Shopify or any third party; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or injure any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, use or reuse any content that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including “spam”, “chain letters”, “junk mail” or any other similar solicitation; (h) to impersonate any person or entity, or attempt to do so; or (i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, in our judgment, may harm staycovered-europe, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming or pretexting practices through the Services; (e) use robots, spiders, scraping tools, data collection or extraction tools, automated devices, AI tools, including agentic AI, or any other automated or manual means to access the Services; or (f) interfere with, circumvent or defeat security or authorization features, robot exclusion headers or any other measures we implement to restrict access to the Services. We reserve the right to suspend, deactivate or terminate your account at any time and without notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, authorize, activate or cause the deployment of an Agent to access, use or interact with the Services. An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of, or at the instruction of, a person or entity, and that may be run on a device owned or used by a person without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it continuously identifies itself and operates in strict compliance with the requirements set out in Section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that such Agent refrain from accessing, using or interacting with any service.

14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the Agent’s name by including the following designation in the user-agent string: “Agent/[agent name]”; (ii) not conceal or disguise the fact that access, use or interactions originate from an Agent, including by (a) imitating human behavior or interaction patterns, or (b) circumventing or solving CAPTCHAs or measures intended to distinguish computer use from human use; (iii) answer honestly any question or prompt intended to determine whether interactions originate from a human or a computer; and (iv) not circumvent or evade any measure intended to block, limit, modify or control Agent access to, use of or interactions with the Services.

ARTICLE 15 – TERMINATION

We reserve the right to terminate this agreement or your access to the Services, or any portion thereof, at our sole discretion, at any time and without notice. You will remain liable for all amounts due through and including the date of termination.

The following provisions shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision which by its nature should survive termination.

ARTICLE 16 – DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for informational purposes only. We do not guarantee the accuracy, completeness or usefulness of such information. Any reliance you place on such information is strictly at your own risk. We disclaim all responsibility and liability arising from the use of such information by you, any other visitor to the Services or any person who may be informed of its contents.

EXCEPT AS EXPRESSLY STATED OTHERWISE BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

ARTICLE 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, NOR SHOPIFY OR ITS AFFILIATES, BE LIABLE FOR ANY DAMAGE, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY OTHER SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERROR OR OMISSION IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ARTICLE 18 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless staycovered-europe, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any loss, damage, liability or claim, including reasonable attorneys’ fees, asserted by a third party and arising out of: (1) your breach of these Terms of Service or the documents incorporated therein by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any claim covered by this indemnity, provided that a failure to provide prompt notice shall not relieve you of your obligations unless you suffer substantial prejudice as a result. We may assume the defense and settlement of any claim at your expense, including the selection of legal counsel, but we will not settle any claim involving non-monetary obligations on your part without your consent, which you may not unreasonably withhold. You will cooperate in the defense of claims covered by this indemnity, including by providing relevant documents.

ARTICLE 19 – SEVERABILITY

If any provision of these Terms of Service is held to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity or enforceability of any remaining provisions.

ARTICLE 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or rules of use published by us on this site or relating to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services. They supersede any prior or contemporaneous agreements, communications or proposals, whether oral or written, between you and us, including, without limitation, any prior versions of the Terms of Service.

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 21 – ASSIGNMENT

You may not delegate, transfer or assign this agreement, or any of your rights or obligations under these Terms, without our prior written consent. Any attempted unauthorized assignment shall be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or prior notice.

ARTICLE 22 – GOVERNING LAW

These Terms of Service, as well as any separate agreement under which we provide you with the Services, shall be governed by and construed in accordance with the federal laws and the laws of the states or territories of the courts having jurisdiction in the jurisdiction where staycovered-europe has its registered office. You and staycovered-europe expressly consent to the territorial and personal jurisdiction of such courts.

ARTICLE 23 – HEADINGS

The headings used in this agreement are included for convenience only and shall not affect or limit the interpretation of these Terms.

ARTICLE 24 – CHANGES TO THE TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically review our website for any changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of changes to these Terms constitutes acceptance of those changes.

ARTICLE 25 – CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact us at: contact@staycovered.eu.

Our contact details are as follows:

LOCAL TRADING SARL | Stay Covered Europe
contact@staycovered.eu
10 Chemin de la ferme, 64500 St Jean de Luz, France
+33 (0)5 35 46 66 01
SIREN 445 295 827
FRENCH VAT – FR50445295827