Terms of sale

General Terms and Conditions of Sale

Here are the key points of the general terms and conditions of sale:

Credit card payment is secure; when you enter your card details, you are no longer on the Staycovered.com website but on the secure banking server of Shopify or PayPal.
Delivery times range from 24 hours to 10 business days, depending on product availability.
Shipping costs vary based on the total order amount and the delivery country.
Right of withdrawal: You have 14 business days to return the product(s) in their original packaging; return shipping costs are at your expense.
In the event of an ordering error on our part, we will provide a free return shipping label.

This summary does not exempt you from reading the full general terms and conditions of sale below.

You can contact us via email at contact@staycovered.eu if any issues arise; our customer service team is at your disposal.

GENERAL TERMS AND CONDITIONS OF SALE
Article 1 - Scope and modification of the general terms and conditions of sale
These general terms and conditions of sale apply to any order placed on the staycovered.eu website.
staycovered.eu reserves the right to adapt or modify these general terms and conditions of sale at any time.
In the event of a modification, the terms and conditions in effect on the day the order is placed will apply to that order.

Article 2 - Product availability
Our product offers are valid while stocks last.
Our stock levels are updated daily.
Upon receipt of your order, we verify the availability of the ordered product(s). In the event of unavailability, we undertake, within 8 days of order validation, to either deliver the ordered product, offer a similar product at a similar price, or provide a refund.
The order validation date corresponds to the acceptance of your order by our payment processing service.
If an item in your order is out of stock, we will contact you before shipping the remainder of your order.

Article 3 - Prices
staycovered.eu reserves the right to modify its prices at any time but undertakes to apply the rates in effect at the time of your order, subject to availability on that date.

Article 4 - Payment Methods and Security

Payment methods:

You may make payment:

By bank card: no banking information regarding you passes through the staycovered.eu website. Payment by bank card is therefore completely secure; your order will be registered and validated as soon as payment is accepted by our payment processing service.
By PayPal.
By bank transfer: Your order will be registered and validated upon receipt of payment. staycovered.eu cannot guarantee 100% availability for orders paid via bank transfer.

Security: Your credit card details are encrypted using the TLS 1.2 (Transport Layer Security) protocol and never travel across the network in unencrypted form. Payment is processed directly with the bank. staycovered.eu does not have access to this data at any time, nor does it store it on its servers. This is why you are asked to re-enter these details for every new transaction on our site.

Retention of title clause: Products remain the property of staycovered.eu until full payment for the order has been received. However, the risk associated with the delivered goods transfers to the customer upon delivery.

Non-payment: staycovered.eu reserves the right to refuse delivery or to fulfill an order from a consumer who has not paid in full or in part for a previous order, or with whom a payment dispute is currently being processed.

Anti-fraud checks:

In collaboration with Fia-net, staycovered.eu screens all orders validated on its site. These checks are designed to protect staycovered.eu against fraudulent practices.
As part of these procedures, we may need to request documents required to release your order, such as proof of address and proof of payment (debit/charge record) in your name, etc.
These requests are made via email.

Article 5 - Delivery Terms

For detailed information regarding our various delivery services, order preparation, and parcel shipping, please consult the shipping details in our "Shipping" section.
staycovered.eu cannot be held liable for consequences arising from delivery delays caused by La Poste or any other carrier.

General Information:

Products purchased on the staycovered.eu website can be delivered within Europe, barring exceptional circumstances.
For parcel tracking reasons, we are unable to deliver orders to military bases or facilities, hospitals, or holiday centers.

Shipping Procedures:

Orders are dispatched early in the afternoon on weekdays (Monday through Friday), excluding public holidays.

Delivery Times:

Delivery may take between 1 and 10 business days for Metropolitan France and Europe.

Delivery Methods:

Ordered products are delivered via postal service or independent carrier, depending on the nature of the product and the address specified on the order form.

From Parcel to Delivery:

You must verify that the delivered goods are in order at the time of delivery and before signing the carrier's delivery slip. You must note any delivery issues (e.g., damaged products) on the delivery slip in the form of handwritten reservations accompanied by your signature. This verification is deemed complete once the buyer—or a person authorized by the buyer—has signed the delivery slip.
You must also confirm these reservations to the carrier via registered mail no later than three business days following receipt of the item(s) and send a copy of this letter to:
StayCovered Europe | Local Trading SARL, 10 Chemin de la ferme, 64500 St Jean de Luz, France
If products need to be returned to us, they must be sent back within three business days of delivery. No claims made after this period will be accepted. Returns will only be accepted for products in their original condition (including packaging, accessories, manuals, etc.).
If the original packaging is damaged, torn, or open upon delivery, you must check the condition of the items. If they are damaged, you must refuse the parcel and note a reservation on the delivery slip (e.g., "parcel refused due to being open or damaged"). Please note that if you refuse the parcel, the return via the postal service is free of charge within 72 hours.

 

Article 6 - Liability

staycovered.eu cannot be held liable for non-performance of the contract in the event of force majeure, unforeseen circumstances, or total or partial disruption or strikes—particularly involving postal services, means of transport and/or communication, flooding, or fire. The choice and purchase of a product are the sole responsibility of the customer.
Total or partial inability to use the products—particularly due to equipment incompatibility—shall not give rise to any compensation, refund, or liability claim against staycovered.eu.
In the event of non-delivery of an order or part of an order, you have a maximum of one year (from the date of dispatch from our warehouses) to notify us. No claims will be accepted after this period. Article 7 - Right of Withdrawal

In accordance with Article L.121-16 of the Consumer Code, the consumer has a period of 14 working days from the date of delivery of their order to return any item that does not suit them and request an exchange or refund without penalty, with the exception of outbound and return shipping costs:

The product must be returned in good condition, unused, in its original packaging, and accompanied by all accessories (e.g., manuals, assembly tools, warranties, etc.).

Return procedure:

Return shipping costs in the event of withdrawal are your responsibility.
Return shipping costs for a product declared non-compliant with the order will be covered by staycovered.eu; in this case, we will provide you with a free return label.
This right of return applies only to complete products in their original condition (packaging, accessories, manuals, etc.) accompanied by a copy of the purchase invoice.
Items returned incomplete, damaged, or soiled by the customer will not be accepted; they will be returned to the customer at their own expense.
We undertake to provide an exchange, a store credit, or a refund within a maximum of 7 days of our receipt of the products. No cash-on-delivery shipments will be accepted, regardless of the reason.

Article 7 - Right of Withdrawal

In accordance with Article L.121-16 of the Consumer Code, the consumer has a period of 14 working days from the date of delivery of their order to return any item that does not suit them and request an exchange or refund without penalty, with the exception of outbound and return shipping costs:

The product must be returned in good condition, unused, in its original packaging, and accompanied by all accessories (e.g., manuals, assembly tools, warranties, etc.).

Return procedure:

Return shipping costs in the event of withdrawal are your responsibility.
Return shipping costs for a product declared non-compliant with the order will be covered by staycovered.eu; in this case, we will provide a free return label.
This right of return applies only to complete products in their original condition (packaging, accessories, manuals, etc.) accompanied by a copy of the purchase invoice.
Items returned incomplete, damaged, or soiled by the customer will not be accepted; they will be returned to the customer at their expense.
We undertake to provide an exchange, a store credit, or a refund within a maximum of 7 days after we receive the products. No Cash on Delivery (COD) shipments will be accepted for any reason.

Article 8 - Warranties and After-Sales Service
All our products are covered by the manufacturer's warranty for parts and labor (except in the case of a proven manufacturing defect such as delamination).
In the event of a breakdown during the initial warranty period, repairs will be carried out free of charge by the national network of centers, service stations, or technical agencies authorized by the manufacturers. To benefit from the product warranty, you must retain the purchase invoice.
You may be asked to return the product(s) directly to the supplier's after-sales service; however, you must first request a return from our customer service department (sending an email to contact@staycovered.eu is the fastest method).
Please note that you are also covered by the statutory warranty against hidden defects, in accordance with Articles 1640 et seq. of the Civil Code.

Article 9 - Data Protection and Privacy
You have the right to access, modify, correct, and delete your personal data at any time (Art. 34 of the "Data Protection Act" of January 6, 1978).
Through us, and subject to your prior consent, you may receive offers from other companies.

Article 10 - Company Contact Details

You can contact us:

By email at contact@staycovered.eu – we will reply within the same day (weekdays).
By phone at +33(0)5 35 46 66 01.
By mail at:
Stay Covered Europe Customer Service - LOCAL TARDING SARL
10 Chemin de la Ferme, ZA de Jalday
64500 ST JEAN DE LUZ - FRANCE

Please provide your full contact details and details of your inquiry so that we can best assist you.
We are available Monday through Friday, from 9:00 AM to 12:30 PM and from 2:00 PM to 5:30 PM.